Frequently Asked Questions
Please find answers to routinely asked questions, helpful shop details for hassle-free shopping and more. This page is updated frequently, so be sure to bookmark it for quick access! If your question isn't answered below, please send an email with your question to: firstname.lastname@example.org
Preorders - Please review before ordering:
These items are NOT in stock at the moment but will be soon!
Each listing will have an estimated time-frame on when to expect arrival and shipment out to you! Please order any IN-STOCK items separately.
Anything ordered with a preorder item will be held until the preorder comes in. Everything will then ship together. Payment is charged in full at the time of purchase. If we are unable to fulfill your paid preorder purchase, a refund will be issued to the payment method used at the time of purchase. Please let us know if you have any questions!
Do you charge sales tax?
GEORGIA KATE is required to charge sales tax (state sales tax plus local sales tax) on all orders/purchases shipped to addresses in Georgia. Base state sales tax rate is 4%. Local rates vary per jurisdiction.
I placed an order. Now what?
Health and safety are of highest importance as we each do our part to keep one another safe. All GEORGIA KATE orders are prepared in the order they are received. With additional health and safety precautions in place, turnaround times have slightly increased. Once your order is ready for shipment, you will receive a tracking notification. If you selected local pickup at checkout, you will be notified when your order of retail sunshine is ready for pickup.*
What are your accepted forms of payment?
GEORGIA KATE accepts Shopify Payments, including Visa, MasterCard, American Express, Diners Club and Discover credit cards. You may also complete your purchase using one of the following accepted payment methods: Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Facebook Pay, PayPal Express and/or Klarna or Sezzle. Get the details about Klarna and Sezzle using the links directly below. Gather the facts so you can select the payment option best for YOU.
GEORGIA KATE proudly carries and offers distinct modern classics, statement pieces & timeless styles. Hand-selected style collections are curated in limited exclusives, robust in designer collaborations, handmade clothing/accessories, heirloom quality designs & one-of-a-kind pieces for every #curatedcloset. Most styles are custom made, one-of-a-kinds, exclusives, small batch etc, and are not always available for restocking. Shipping times and/or delays make it difficult to provide an exact date of restock. We do offer email notifications when your favorite items return. For each item you wish to be notified about, select your size and enter your email address to be notified when the item has been restocked. *Please note that FINAL SALE items are not restocked, unless otherwise disclosed.
Do you have gift cards for sale and how do they work?
YES!! GEORGIA KATE makes gift giving easy! Our gift cards are issued in the form of an electronic gift card code that is sent via email. We do not offer physical gift cards at this time. You may purchase gift cards in various denominations, found here. When used, any remaining balance on your e-gift card after a purchase will be SAVED and available to use on your next shopping adventure!
Keep your eGift card code safe as it is considered currency. eGift cards cannot be exchanged for cash. Discount and promo codes cannot be used for the purchase of an eGift card, unless otherwise stated. eGift cards are non-transferrable.
What do I need to know about Store Credit?
1. Store credit will be issued for the actual cost of the item, excluding any shipping fees paid; and can only be used for purchases online.
2. Store Credit value is equal to the actual cost of the item and its paid sales tax.
3. Shipping fees paid are not eligible to be included in any store credit issued.
4. Store credit issued from an exchange of a sold out item does not expire.
5. Store credit will be issued in the form of a code sent to you via email.
6. Store credit is ONE time use credit. Your purchase should be equal to the value of the issued store credit. If your purchase is a little over the value of your credit, an additional form of payment will be required at checkout. But please don't worry if your cart is a little higher, your goodies are worth it!
7. Your use of any eGift card product and/or store credit constitutes that you accept and are in agreement to the Terms & Conditions of this site.
To use a discount or promo code, enter the code in the box labeled "Discount Code" during checkout. Click "Apply" and your total will be adjusted. Promo codes and offers cannot be combined with already discounted items or sale items, previously purchased items or for the purchase of gift cards.eGift Cards/Promo Codes Issued for Promotional Events
eGift card codes issued as a result of drawings, promotions, contests, giveaways, etc: From time to time, Georgia Kate Boutique may issue gift card codes to individuals, who may or may not be registered customers on our website. These are issued at NO COST to the recipient, but are considered currency once issued. These store issued e-gift card(s) are ONE PER PERSON, ONE TIME USE CODE(s) that require a MINIMUM purchase BEFORE any applicable sales tax and/or shipping. Your purchase should be equal to the value of the issued promotional credit. If your purchase is a little over the value of your credit, an additional form of payment will be required at checkout. But please don't worry if your cart is a little higher, your goodies are worth it! Any remaining balance will be lost, so be sure you use the full value.*Minimum purchase requirement is based on the store issued amount and may vary. Rules and Guidelines will be stated at the time of an event, promotion, giveaway or contest. These promotional cards do expire. Please be sure you read any listed exclusions/disclaimers.
**The information written in this section describing use of e-gift card/codes issued as promos, giveaways, contests & stated event, DOES NOT apply to e-gift cards/codes purchased by customers, where currency was exchanged for the purchase and use of a e-gift card/code(s).**
You say GEORGIA KATE is eco friendly and cares about the earth. Is that a new thing? Enlighten us with all the details and efforts in place that back the claim. All of our shipping products are made from 100% recycled post consumer waste and are ready to be reused or recycled…and all earth friendly. Because GEORGIA KATE is an extension of my family, it was only natural for the business model to operate with sustainability at the forefront. We recycle at our home and will do our best to help you recycle in yours. And you won’t need to worry about receiving an order in packaging that is oversized. We use packaging that is just the right size to not only ensure sustainability, but also preserve product integrity. For more information on our earth friendly shipping products, feel free to visit EcoEnclose. Read more about the efforts made by our Georgia Kate family.
Creating an account is easy! To sign up for an account, click ACCOUNT on the upper right hand corner of the shop's HOMEPAGE. You may choose to login if you have an account, otherwise, please click on "Create Account" just below the navy blue login button. You may also register and create your account here. By creating an account you will be able to checkout faster, store multiple shipping addresses, view and track orders, receive updates and even create a wishlistHow do I care for my new GEORGIA KATE purchase(s)? Do you have any designer specific care and instructions I need to know?
Taking great care of your clothes will help to maintain its integrity and structure. Proper care extends the lifecycle and increases longevity for wear and reduces environmental impact with less waste. Washing with cleaner, non-toxic detergents, using cold or lower temperature water, "dry cleaning" at home and air drying reduces energy and emissions while preserving the fabrics and colors of the garment.
*Transparency Disclaimer: You Do You. Meaning, if you have a preference for how your clothing is cared for, then stick to it. On a girl to girl level, over the years, I experimented with various methods on anything labeled as “hand wash only” as my closet is filled with clothing/brands/lines that we carry in GKB. In our case, my washing machine’s delicate cycle with cold water was more efficient than my hands. Time is a biggie. No one has time to wash clothes by hand 24/7. KEY is drying. Listen to your mother, unless she tells you to use high heat on the dryer. Your clothes will last longer if you avoid high heat settings. *Remember to please ONLY HANG to DRY or LAY FLAT to Dry when it comes to our clothing.*
Designer Recommended Care InstructionsCleobella
Cleobella’s designs are handmade and produced by artisans living in Bali or India. Patterns are designed, hand dyed, and embellished individually. All styles are detailed with hand tooling, hand beading, embroideries, studs and handmade lace. Therefore, occasional variations can occur due to our intricate hand made process making each design unique and one of a kind.
To preserve your beautiful clothing, Cleobella recommends hand washing in cold water (or on delicate cold cycle) and lay flat to dry. If preferred, items may be dry cleaned. All of our fabric handbags are handmade using uniquely designed fabrics trimmed with fine leather tanned in traditional methods. Fabric has been specially treated to be water and stain resistant.
About Techniques & Materials Used by CleobellaHand Woodblock Printing
Cleobella’s hand woodblock printed designs embody the slowest and most traditional form of textile design in fashion. Our designs are first drawn in California and then undergo a collaborative process with our artists in India to finalize the print design. Our generational master woodblock makers then hand carve the print onto the teak woodblocks. The woodblocks are dipped into natural, non-toxic, water based, vegetable dyes like indigo or turmeric when possible, and transferred onto the fabric one-by-one. The woodblocks are pressed onto the fabric with extreme precision leaving a beautiful impression of the pattern. Our signature prints are truly wearable art and occasional variations in design are due to the handmade process, making each piece as unique as you.
GOTS Certified Organic Cotton
LENZING™ ECOVERO™ is a more sustainable viscose comparable to manufactured cellulosic fibers like rayon and bamboo. Ecovero is derived from certified wood sources using responsible production processes that meet high environmental standards, lower emissions, and their process contributes to a cleaner planet. Our certified LENZING™ ECOVERO™ fibers generate up to 50% lower emissions and water compared to generic viscose.
Hemp is three times the strength of cotton making it great for garments intending to live the test of time. Hemp gets softer and more durable with each wear. We love hemp because its production process uses far less water than other materials and also provides great carbon sequestration which helps to absorb the CO2 in our atmosphere. Hemp is breathable, reliable, and a fiber that is made to last. Hemp is also a natural resistant to mildew, mold, and rot.
To maintain the quality of Eberjey's products, please be sure to follow the care instructions on the fabric tag located inside your garment. The care instructions are specific to each style and have been created to extend your product’s lifespan.
The best way to care for our pajamas is to hand wash cold and lay flat to dry. Our women’s and men’s TENCEL™ Modal PJ’s may also be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors, and then tumbled dry low. Use a warm iron if needed.
Eberjey's delicate lingerie items typically require hand washing and air drying as the best way to preserve the fabrics and fit. Please note that chemicals from harsh cleansers can contribute to the damage of fine lingerie, regardless of whether they are hand washed.
*Kindly note we are not responsible for damage that occurs when the recommended care instructions are not followed.*